Privacy Policy

1. Our Privacy Philosophy

CollectorOps is built to serve you, not advertisers. We adhere to a "Privacy-by-Design" philosophy. This means your private valuation data, portfolio growth analytics, and personal insurance documentation are intentionally siloed, are not indexable by public search engines, and are never shared for commercial speculation.

2. Information We Collect

• Identity & Account Data: When registering via Google or email, we securely store your email, name, and basic profile identifiers.
• Portfolio & Asset Data: We host the data you explicitly input to manage your collection. This includes item metadata, purchase cost basis, condition logs, appraisal documents, and structural notes.
• Image & Documentation Assets: We securely store image assets and receipts you upload as part of your permanent asset record for insurance readiness.
• Usage & Technical Metadata: To ensure platform stability and security, our infrastructure processes connection metadata (such as IP addresses) as required by our secure cloud service providers.
• Platform Analytics: To constantly improve the collector experience, we use tools like Google Analytics to understand traffic patterns and feature usage in aggregate (anonymized/pseudonymized).

3. Data Usage & Transparency

We use your information exclusively to fulfill the services defined in our Terms of Use, including securing your digital inventory, facilitating AI-based market valuation contextualization, and generating exportable reports. We do not sell your personal information, nor do we build secondary databases from your portfolio data to market to third parties.

4. Trusted Data Processors

• Google Firebase: Acts as our secure infrastructure for database (Firestore), file storage (Storage), and identity management (Auth). All data is governed by hardened access rules.
• Google AI (Gemini): Occasionally, we utilize secure API calls to Gemini to process image feature extraction (e.g., brand recognition, automated category/year tagging). Only relevant image fragments are sent; none of your portfolio data is used to train Google's models.
• Google Analytics: Employed to provide anonymized insights into platform performance and user engagement.

5. Data Security & Storage

Your security is non-negotiable. Our production architecture leverages industry-leading infrastructure to encrypt data in transit and at rest. Access to your personal data is restricted by rigorous server-side database rules that enforce strict identity boundaries: you can only ever access data that belongs specifically to your user account.

6. Your Privacy Rights

You maintain total authority over your portfolio. You have the right to inspect, edit, and delete any item record directly within the platform. If you wish to close your account, contact us via the support channels within the application, and we will purge all associated portfolio data in accordance with our retention policy.